As the pandemic and its devastation drag on we continue to follow all government regulations and guidance. With Victoria now in the eighth version of Stay at Home Directions from the Chief Health Officer we have had to revert to very strict limits on person to person contact. We are most commonly doing “contactless consultations” and are limiting the number of people in our public areas. Generally we are limiting access to our hospital and non-public areas to staff only. When you arrive at one of our clinics we ask that you remain in your car and phone us for further directions whenever possible.
As required by the state government we have adopted electronic record keeping for contact tracing via QR codes and the Service Victoria app. We require all visitors to our clinics to register via the app as soon as they arrive and also to wear appropriate face coverings whilst at the clinic (inside and out). If you are unable to wear a face covering and have an exemption please alert staff by phone before you arrive or as soon as possible after you arrive. If you are unable to register via the app please alert staff who will assist you to register via an alternative. Please wash or sanitise your hands on arrival and be very aware of remaining a safe distance from anyone who is not part of your household.
We expect all visitors to our clinics to follow government rules and all reasonable directions and requests from our staff. We will not tolerate aggressive or threatening behaviour or law breaking.
Due to the changes we have had to make to our work practices you may notice longer wait times in the clinics and on hold during telephone calls. At times you may have difficulty contacting us by phone and the Mill Park and St Helena clinics may be closed for periods with little notice.
Rest assured that we are doing our best to provide the service we wish to provide and which you expect but ask you to continue to be patient and courteous.
To reduce frustration we suggest:
Calling the Mill Park or St Helena clinics on the day of your appointment to confirm.
Waiting and calling again if you initially have trouble contacting any of our clinics by phone.
Planning ahead and organizing repeat prescriptions at least several days to a week in advance.
We continue to look forward to a return to our pre COVID lives.
Keep safe and get vaccinated as soon as you can.